When running Jaspersoft reports from Home > Reports and Jobs > Reports page, the following error is shown:
RPT-0020: Error occurred while downloading the report. Please contact your system administrator.
Additional symptoms that may be reported:
ERROR 2020-07-16 06:46:08,857 [http-nio-14001-exec-34] xql2.xbl (clarity:admin:......:nmc.executeAvailReport) RPT-0015: An error occurred while trying to schedule report on reporting server. Please contact your system administrator. ::com.ca.ppm.reporting.exception.ReportingException: RPT-0015: An error occurred while trying to schedule report on reporting server. Please contact your system administrator. at com.ca.ppm.reporting.JaspersoftReportExecutor.scheduleReport(JaspersoftReportExecutor.java:388) ...
Example of report impacted: Project Storyboard report
The Jaspersoft service is hanging, non-responsive.
All Supported Releases
On Premise Customers: Restart the Jaspersoft services and clear Temp data
SaaS / On Demand Customers: Please contact the Broadcom Support team to assist