UpgradeReadinessCheck Tool is not Working

Article Id: 125252

Status: Published

Updated On: 28-01-2020 16:26

Products:

CA Single Sign On Secure Proxy Server (SiteMinder) , AXIOMATICS POLICY SERVER , CA Single Sign On SOA Security Manager (SiteMinder) , CA Single Sign-On , CA Single Sign-On

Issue/Introduction:

When we attempt to run the UpgradeReadinessCheck tool on 12.8.1, we see the following error:

INFO: Starting UpgradeReadinessCheck .....
ERROR: Connection to Policy Store failed.

Full output :

UpgradeReadinessCheck tool failed to start

UpgradeReadinessCheck tool, which identifies 32-bit custom
binaries and unsupported authentication schemes in the policy
store, failed with the following error:
STDERR:
STDOUT: INFO: Starting UpgradeReadinessCheck ....

ERROR: Connection to Policy Store failed.
RETURN: -1
This typically occurs because the tool could not access the policy
store. Check that Layer7 SiteMinder Policy Server is running and
that you entered the correct super user password and try again.

How can we fix this ?

Cause:

The tool is only able to connect to the default Policy Server authentication port (44442). The 12.8.1 version of the tool, as well as lower versions have no way to connect to a non-default authentication port.

Here are the default ports :

Settings

Authentication Port (TCP) 44442
Authorization Port (TCP) 44443
Accounting Port (TCP) 44441
Administration Port (TCP) 44444

Environment:

Release: MSPSSO99000-12.8-Single Sign-On-for Business Users-MSP
Component:

Resolution:

This will be fixed in a future release. A Development Fix is available for customers who either cannot wait for a released version or cannot temporarily switch to the default authentication port (44442) as a workaround.