click on device tab on admin console farm server when master is offline produces error

Article Id: 125245

Status: Published

Updated On: 25-01-2019 07:32

Products:

CA Mobile Device Management

Issue/Introduction:

18.1 L3 Master OS is being rebuilt to Windows Server 2016 and thus is offline Log on to admin console of farm server Click on device tab Error occurs.

Errors:
"Date/Time" "Server" "Server user" "Type" "Message" "Error"
"1/16/2019 11:18:41 PM" "servername" "[email protected]" "ERROR" "API0000: Fatal Exception: ConnectToFarmServer: cannot establish CAMDMServerAccess check server ID 'szq2' for farm ID 'Farm'. Class not registered
HR=80040154" ""
"1/16/2019 11:17:54 PM" "servername" "[email protected]" "ERROR" "API0000: Fatal Exception: ConnectToFarmServer: cannot establish CAMDMServerAccess check server ID 'szq2' for farm ID 'Farm'. Class not registered
HR=80040154" ""

Environment:

Release:
Component: MDM

Resolution:

This error is thrown by CAMDM API Service in the context of connecting to Farm. When CAMDM tries to get the server context details and if its not available, then it tries to initialize, if this initialization fails again then this exception is thrown.

Because in their case, the Master is offline and being rebooted, this is expected. This should go away once the Master is up in normal state.