Password error using SslConfig utility to configure HTTPS/TLS/SSL on Dx NetOps Performance Manager

Products

• CA Infrastructure Management
• CA Performance Management
• Network Observability

Issue/Introduction

When running SSlConfig, it fails and the following error is seen in the SSlConfig.log file:

DEBUG | 2024-10-04 16:59:55,505 | com.ca.im.portal.sslConfig.impl.config.configsteps.CertificateStep | Step failed
java.io.IOException: Keystore was tampered with, or password was incorrect
    at sun.security.provider.JavaKeyStore.engineLoad(Unknown Source) ~[?:?]
    at sun.security.util.KeyStoreDelegator.engineLoad(Unknown Source) ~[?:?]
    at java.security.KeyStore.load(Unknown Source) ~[?:?]
    at java.security.KeyStore.getInstance(Unknown Source) ~[?:?]
    at java.security.KeyStore.getInstance(Unknown Source) ~[?:?]
    at com.ca.im.portal.sslConfig.impl.config.configsteps.CertificateStep.trustCertificate(CertificateStep.java:424) ~[portal.ssl.config.jar:?]
    at com.ca.im.portal.sslConfig.impl.config.configsteps.CertificateStep.performStep(CertificateStep.java:148) [portal.ssl.config.jar:?]
    at com.ca.im.portal.sslConfig.impl.config.ConfigStep.performConfigurationStep(ConfigStep.java:58) [portal.ssl.config.jar:?]
    at com.ca.im.portal.sslConfig.impl.app.SslConfiguration.performConfiguration(SslConfiguration.java:178) [portal.ssl.config.jar:?]
    at com.ca.im.portal.sslConfig.impl.app.SslConfiguration.configurePerformanceCenterForSSL(SslConfiguration.java:107) [portal.ssl.config.jar:?]
    at com.ca.im.portal.sslConfig.impl.app.SslConfigUtility.configureSSL(SslConfigUtility.java:334) [portal.ssl.config.jar:?]
    at com.ca.im.portal.sslConfig.impl.app.SslConfigUtility.showMainMenu(SslConfigUtility.java:213) [portal.ssl.config.jar:?]
    at com.ca.im.portal.sslConfig.impl.app.SslConfigUtility.run(SslConfigUtility.java:65) [portal.ssl.config.jar:?]
    at com.ca.im.portal.sslConfig.impl.SslConfig.main(SslConfig.java:64) [portal.ssl.config.jar:?]
    at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:?]
    at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) ~[?:?]
    at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[?:?]
    at java.lang.reflect.Method.invoke(Unknown Source) ~[?:?]
    at com.zerog.lax.LAX.launch(Unknown Source) [lax.jar:?]
    at com.zerog.lax.LAX.main(Unknown Source) [lax.jar:?]
Caused by: java.security.UnrecoverableKeyException: Password verification failed
    ... 20 more
INFO  | 2024-10-04 16:59:55,511 | com.ca.im.portal.sslConfig.impl.utils.OutputUtils |    The step failed to run: Keystore was tampered with, or password was incorrect

Environment

Version: Any

Cause

The following could be the root cause of the error:

• Entered the password for the Java Trust-store incorrectly
• The keystore password has special characters

Resolution

• The default password for the Java Trust-store is changeit. If this has been changed, you will need to enter the changed password.
• If the keystore password has special characters, try putting single quotes around the password