Caching issues in client machines causing performance problems

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

This article provides steps to take if running into caching issues, in a local / client machine, including deleting temp files.

If it is noticed that only a small set of users, or only specific individuals are complaining of slowness in Advanced Reporting, this can be attempted, since the cause could be in the desktop / personal computer, that they are using.

This is unlikely to help where slowness is experienced by the entire user base.

Resolution

If having caching issues in the Advanced Reporting UI:

1. On a Windows machine, the INET caches can be cleared
2. Corruption in the TEMP folder can also cause performance issues such as Jaspersoft ad-hoc reporting slowness. Use the following steps to further clear out possible corrupted temporary data
   1. Click WINDOWS-R on the keyboard to bring up the Run window
   2. Type: %temp%
   3. Delete the contents of the TEMP folder that pops up
   4. Check if the issue persists.

Note: These instructions are for a client machine, running a Windows OS. This is not about the Jaspersoft server itself.

Additional Information

1. Steps to clear the Chrome browser Cache & Cookies
2. Reset Chrome settings to default (To be attempted with caution. Can lead to browser customizations getting wiped out. Understand the risks before proceeding):
   
   1. On your computer, open Chrome
   2. At the top right, click More. Settings
   3. At the bottom, click Advanced.
      • Chromebook, Linux, and Mac:
        Under "Reset Settings," click Restore settings to their original defaults. Reset Settings.
      • Windows: Under "Reset and cleanup,” click Reset Settings. Reset Settings.