Caching issues in Advanced Reporting

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Article ID: 125201

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

This KB provides steps to take if running into caching issues in Advanced reporting including deleting temp files. Caching issues can cause performance issues in Jaspersoft / Advanced Reporting reports.

Environment

Release: All
Component: Clarity Jaspersoft Reporting

Resolution

If having caching issues in the Advanced Reporting UI:

  1. On a Windows machine, the INET caches can be cleared.
  2. Corruption in the TEMP folder can also cause performance issues such as Jaspersoft ad-hoc reporting slowness. Use the following steps to further clear out possible corrupted temporary data.
    1. Click WINDOWS-R on the keyboard to bring up the Run window.
    2. Type: %temp%
    3. Delete the contents of the TEMP folder that pops up
    4. Check if the issue persists.