Unable to login to Identity Governance portal

Article Id: 125190

Status: Published

Updated On: 23-01-2019 11:47

Products:

CA Identity Manager , CA Identity Governance , CA Identity Portal

Issue/Introduction:

Unable to login to IG portal. At login screen, submit user/password and it just spins.

Problem occurs on all three IG nodes.

There are no errors in the eurekify logs.

Startup appears to be completed successfully.

Verified sufficient disk space and eurekify DB space.

All 3 nodes have been restarted but this has not helped.

Cause:

There was a blocked processes on the Eurekify DB.

There was an Alter INDEX running which was blocked by a merge.

Environment:

Release:
Component: IDMGR

Resolution:

Resolved by killing the blocking DB process.