Unable to login to Identity Governance portal

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Article ID: 125190

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal

Issue/Introduction

Unable to login to IG portal. At login screen, submit user/password and it just spins.

Problem occurs on all three IG nodes.

There are no errors in the eurekify logs.

Startup appears to be completed successfully.

Verified sufficient disk space and eurekify DB space.

All 3 nodes have been restarted but this has not helped.
 

Cause

   There was a blocked processes on the Eurekify DB.

There was an Alter INDEX running which was blocked by a merge.
 

Environment

Release:
Component: IDMGR

Resolution

Resolved by killing the blocking DB process.