UIM does not collect data after license failure

book

Article ID: 125176

calendar_today

Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

After receiving and applying new licenses we are not able to view any metrics in dashboards. This has been an issue for the last 2 weeks

Cause

Many core probes on Primary Hub (including data_engine) were in failed state due to license failure.
Many queues were not draining as the probes were in failed state

Environment

Release:
Component: CAUIM

Resolution

Deactivate and reactivate the failed probes
After this the probes started, the queues drained and the metrics were visible in the dashboards.