UIM does not collect data after license failure
Article ID: 125176
Updated On:
Products
DX Infrastructure Management
NIMSOFT PROBES
Issue/Introduction
After receiving and applying new licenses we are not able to view any metrics in dashboards. This has been an issue for the last 2 weeks
Cause
Many core probes on Primary Hub (including data_engine) were in failed state due to license failure.
Many queues were not draining as the probes were in failed state
Many queues were not draining as the probes were in failed state
Environment
Release:
Component: CAUIM
Component: CAUIM
Resolution
Deactivate and reactivate the failed probes
After this the probes started, the queues drained and the metrics were visible in the dashboards.
After this the probes started, the queues drained and the metrics were visible in the dashboards.
Feedback
Yes
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