Session Cookie missing for some URLs in app-access.log

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Session Cookie missing for some URLs in app-access.log or Tomcat access log import/analyze job based data (including portlets)

Environment

Release: Any Supported Releases

Resolution

This is expected. The Session Cookie will be missing for all requests that are:

• XOG/SOAP - contains the authentication in the body, not in the cookie
• A bookmark used, i.e.:
  homeActionId
• If a user connects to PPM using a bookmark or link such as:
  http://SERVERNAME/niku/nu#action:homeActionId
  http://SERVERNAME/niku/nu#action:npt.overview
  etc.
  It will first direct him to the URL, then determine user is not logged on and send him to the login page.
  Same happens if user was timed out and they get back to the browser and refresh the page.
• Having this session cookie not defined is normal and expected at this stage.