Session Cookie missing for some URLs in app-access.log or Tomcat access log import/analyze job based data (including portlets)

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Article ID: 125145

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction



Session Cookie missing for some URLs in app-access.log or Tomcat access log import/analyze job based data (including portlets), what can be the reason for it?
 

Environment

Release: CODFSS99000-15.4.1-PPM SAAS FedRAMP-Sandbox-Small Environment
Component:

Resolution

This is expected. The Session Cookie will be missing for all requests that are:
 
XOG/SOAP - contains the authentication in the body, not in the cookie
A bookmark used, i.e.:
homeActionId
If a user connects to PPM using a bookmark or link such as:
http://SERVERNAME/niku/nu#action:homeActionId
http://SERVERNAME/niku/nu#action:npt.overview
etc.
It will first direct him to the URL, then determine user is not logged on and send him to the login page.
 
Same happens if user was timed out and they get back to the browser and refresh the page.
 
Having this session cookie not defined is normal and expected at this stage.