Spectrum Report Manager User Defined Attribute Polling not populating reporting database

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Article ID: 125087

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Updated On:

Products

CA Spectrum

Issue/Introduction

Spectrum Report Manager User Defined Attribute Polling not populating reporting database. After creating a devicemodel-polling.xml file in the $SPECROOT/tomcat/webapps/spectrum/WEB-INF/repmgr/config directory as described in the "Configure User-Defined Device Attribute Polling" section of the documentation located atĀ https://docops.ca.com/ca-spectrum/10-2-3/en/installing-and-upgrading/install-report-manager/maintenance-and-troubleshooting/configure-user-defined-device-attribute-polling, the reporting database is not updated with all of the models that meet the criteria in theĀ devicemodel-polling.xml file

Cause

SRM will not poll the device if the contact status is down. SRM only polls the devices when their contact status is up.

Environment

Release:
Component: SPCRPT

Resolution

None as this is functioning as designed.