Spectrum Report Manager User Defined Attribute Polling not populating reporting database

book

Article ID: 125087

calendar_today

Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

Spectrum Report Manager User Defined Attribute Polling not populating reporting database.

After creating a devicemodel-polling.xml file in the $SPECROOT/tomcat/webapps/spectrum/WEB-INF/repmgr/config directory as described in the "Configure User-Defined Device Attribute Polling" section of the documentation located athttps://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/10-2/installing-and-upgrading/install-report-manager/maintenance-and-troubleshooting/configure-user-defined-device-attribute-polling.html, the reporting database is not updated with all of the models that meet the criteria in the devicemodel-polling.xml file

Cause

SRM will not poll the device if the contact status is down. SRM only polls the devices when their contact status is up.

Environment

Release:
Component: SPCRPT

Resolution

None as this is functioning as designed.