Where to find the History file for CA Service Catalog
Article ID: 125085
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
The following is an explanation of the 'HistoryFile'/'.HIS' for the CA Service Catalog product.
When you apply a patch for the Service Catalog (SC) environment, that patch then gets recorded in the so called HistoryFile.
So, the first time you apply a patch, this file will be created.
And then the file will be appended each time you apply a(nother) patch again.
The name of this file is build of the following components:
The literal 'CA_SLCM_' concatenated with
the <hostname> and
suffix '.HIS'.
(in a commandprompt, you can run the command: hostname)
E.G. CA_SLCM_WSQL2008.HIS
======== ======== ====
The file is stored in the %USM_HOME% folder.
E.G. C:\Program Files\CA\Service Catalog
It is mostly the first thing asked by the Level 1(and 2) Support Engineer, taking ownership of a case.
'Please send me the .HIS file which then shows me on which maintenance level your environment is running on.'.
N/A
When you apply a patch for the Service Catalog (SC) environment, that patch then gets recorded in the so called HistoryFile.
So, the first time you apply a patch, this file will be created.
And then the file will be appended each time you apply a(nother) patch again.
The name of this file is build of the following components:
The literal 'CA_SLCM_' concatenated with
the <hostname> and
suffix '.HIS'.
(in a commandprompt, you can run the command: hostname)
E.G. CA_SLCM_WSQL2008.HIS
======== ======== ====
The file is stored in the %USM_HOME% folder.
E.G. C:\Program Files\CA\Service Catalog
It is mostly the first thing asked by the Level 1(and 2) Support Engineer, taking ownership of a case.
'Please send me the .HIS file which then shows me on which maintenance level your environment is running on.'.
N/A
Environment
Windows
Resolution
The following is an explanation of the 'HistoryFile'/'.HIS' for the CA Service Catalog product.
When you apply a patch for the Service Catalog (SC) environment, that patch then gets recorded in the so called HistoryFile.
So, the first time you apply a patch, this file will be created.
And then the file will be appended each time you apply a(nother) patch again.
The name of this file is build of the following components:
The literal 'CA_SLCM_' concatenated with
the <hostname> and
suffix '.HIS'.
(in a commandprompt, you can run the command: hostname)
E.G. CA_SLCM_WSQL2008.HIS
======== ======== ====
The file is stored in the %USM_HOME% folder.
E.G. C:\Program Files\CA\Service Catalog
It is mostly the first thing asked by the Level 1(and 2) Support Engineer, taking ownership of a case.
'Please send me the .HIS file which then shows me on which maintenance level your environment is running on.'.
When you apply a patch for the Service Catalog (SC) environment, that patch then gets recorded in the so called HistoryFile.
So, the first time you apply a patch, this file will be created.
And then the file will be appended each time you apply a(nother) patch again.
The name of this file is build of the following components:
The literal 'CA_SLCM_' concatenated with
the <hostname> and
suffix '.HIS'.
(in a commandprompt, you can run the command: hostname)
E.G. CA_SLCM_WSQL2008.HIS
======== ======== ====
The file is stored in the %USM_HOME% folder.
E.G. C:\Program Files\CA\Service Catalog
It is mostly the first thing asked by the Level 1(and 2) Support Engineer, taking ownership of a case.
'Please send me the .HIS file which then shows me on which maintenance level your environment is running on.'.
Additional Information
For Unified Self Service(USS), the folder is C:\Program Files\CA\Self Service with file WSQL2008.HIS
For CA Service Desk Manager(SDM), the folder is C:\Program Files (x86)\CA\Service Desk Manager with file WSQL2008.HIS
Where WSQL2008 is the hostname.
For CA Service Desk Manager(SDM), the folder is C:\Program Files (x86)\CA\Service Desk Manager with file WSQL2008.HIS
Where WSQL2008 is the hostname.
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