Spectrum Connector not connecting to Spectrum Server

Products

• SERVICE ASSURE

Issue/Introduction

I am getting an error message that Connector error occurred and failed to initialize. this is spectrum connector sending data to SOI.

CA:[email protected]],01-21-19 13:31:44,INFO initialize :3526 Spectrum host=xxxxx, Lanscape=0x100000, Precedence=20
[CA:[email protected]],01-21-19 13:31:44,INFO initialize :3608 Connector host may not have permissions to connect to Spectrum Server
[CA:[email protected]],01-21-19 13:31:44,ERROR initialize :3663 Failed to Initialize the Connector:
exception com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumException {
com.aprisma.spectrum.core.idl.CsCError.CsCError_e error=NO_USER,
java.lang.String messageFormatID="CsCModelDomain.getServerProperties.user.hostList.NO_USER",
com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue[] messageValueList={union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {
java.lang.String textString="CsModelDomSrvc.cc"

Cause

nameresolution of the spectrum primary and secondary server returns only the fullqualified hostname

Environment

spectrum connector 2.0.0.xxx
spectrum 10.x
SOI 4.x

Resolution

put the following update in the local hosts file of primary, secondary and connector hosts.

<ipaddress> <fullqualified hostname> <short name> primary

<ipaddress> <fullqualified hostname> <short name> secondary

<ipaddress> <fullqualified hostname> <short name> connector

  If that does not resolve it, configure the $SPECROOT/.hostrc on each SpectroSERVER (not the OneClick servers) to have just a + symbol and nothing else. If there are machine names in the file remove them all and enter just a + symbol. This allows access from other servers where resolved names may return a fully qualified name, or a name with case sensitivity that does not match what Spectrum has. The + tells the code that as long as it can resolve the name of the other server, it can try to connect.