IP Request Fails when adding a module

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

When adding an "Access Module" task to the CA Identity Portal (IP) the request fails with the following error:

JTA transaction unexpectedly rolled back (maybe due to a timeout); nested exception is weblogic.transaction.RollbackException: Transaction timed out after 29 

For example:

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Upon refreshing the page or trying to run the task again, the user is successful. 

 

Cause

This is caused by product performance over busy networks.

Environment

CA Identity Suite 14.1 Virtual Appliance (vApp) version of the Identity Portal 

Resolution

This issue was addressed by product enhancement DE362372 incorporated with cumulative patches "CP-IP-140100-0003" and "CP-IMV-140100-0005".

The latest cumulative patches are available from the link below:

https://docops.ca.com/ca-identity-suite/14-1/EN/release-notes/ca-identity-suite-virtual-appliance-release-notes/virtual-appliance-service-packs-and-cumulative-patches-14-1/ca-identity-suite-virtual-appliance-cumulative-patches