Timesheets in New UX showing a large black bell and black circle and distorted text in Courier font

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Article ID: 125077

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction



After the upgrading PPM (Clarity) from v15.3 to v15.5 the users go into the Timesheets New UX screen and see a distorted page. They see a large black bell and a large black circle and the text is in Times New Roman font and all out of alignment. 

<Please see attached file for image>

User-added image

Environment

PPM v15.5.0.225 01
Chrome v71.0.3578.98 (Official Build) (64-bit) AND Edge 
 

Resolution

Please clear the cache in the browser.  For example, in Google Chrome please do the following:-

1. Click on the icon with the three dots which is located at the top right corner of the screen
2. In the drop down menu select 'More tools'
3. Select 'Clear browsing data...'
4. Tick all the options in 'Basic' or 'Advanced' tabs
5. Click on the 'Clear data' button

Additional Information

Keywords: New UI, New User Experience, Courier

Attachments

1558691085432000125077_sktwi1f5rjvs16gha.png get_app