"ORA-00600 internal error code" during upgrade, applying PMO, or other actions in Clarity

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

This error may be noticed as part of the following symptoms:

• During a Clarity upgrade / install
• When the PMO Accelerator fails
• When running jobs this error is seen in logs
• When using Clarity

The error message is similar to:
11/18/18 6:38 PM (ExecTask) at com.niku.dbtools.Utilities.run(Utilities.java:1862)
11/18/18 6:38 PM (ExecTask) at com.niku.dbtools.Utilities.main(Utilities.java:975)
11/18/18 6:38 PM (ExecTask) Caused by: com.ca.clarity.jdbc.oraclebase.ddc: [CA Clarity][Oracle JDBC Driver][Oracle]ORA-00600: internal error code, arguments: [15598], [], [], [], [], [], [], [], [], [], [], []
11/18/18 6:38 PM (ExecTask) ORA-06512: at line 153
 
Or:

Caused by: com.niku.union.persistence.PersistenceApplicationException: java.sql.SQLException: [CA Clarity][Oracle JDBC Driver][Oracle]ORA-00600: internal error code, arguments: [17147], [0x7F89C7A228C8], [], [], [], [], [], [], [], [], [], []

Notes:

• The arguments after ORA-00600 can be different (Example, you may see: malformed table list], [], [], [], [], [], [], [], [], [], [], [])
• For the PMO install, one file that may be referenced as part of the error is: Error in cop_invTimesheetReview_out.xml file

Environment

Release: All Supported Releases

Database: Oracle

Cause

This is an issue with Oracle, and not with the Clarity product

All ORA-00600 errors would indicate an Oracle database problem, usually resolved by applying an Oracle patch

Resolution

Work with your DBA to open an issue with Oracle Support to get the root cause and the problem fixed. The error ORA-00600 is usually fixed by applying an Oracle patch.