Jobs getting stuck if JS heartbeat Job is running in PPM

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Article ID: 124984

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

When JS Heartbeat Job is scheduled all the processes and Jobs are getting stopped immediately. If we run any job immediately its going to scheduled job and not running in PPM. 

Cause

JS Heartbeat job was running preventing the other jobs from getting started . JS heartbeat Job helps process engines to schedule job.. This job should only be run when Job scheduler is not working and unable to schedule or run any job in PPM. 
 

Environment

15.X and higher 

Resolution

Step 1:- Check for JS Heartbeat Job in scheduled jobs 
Step 2:- if the Job is scheduled please pause the schedule 
Step 3:- Check for the jobs which are scheduled apart from JS Heartbeat
Step 4:- Run any job immediately and Job should run 

The job appears in the UI from prior versions of Clarity. In the latest Clarity version, it is hidden, however it is active.it will not need to be visible in the Reports and Jobs page > Available page.

Additional Information

https://comm.support.ca.com/kb/how-to-add-a-new-scheduled-instance-of-the-scheduler-heartbeat-job-after-deleting-it/kb000020993