Jobs getting stuck if JS heartbeat Job is running in PPM
Article ID: 124984
Clarity PPM SaaSClarity PPM On Premise
When JS Heartbeat Job is scheduled all the processes and Jobs are getting stopped immediately. If we run any job immediately its going to scheduled job and not running in PPM.
JS Heartbeat job was running preventing the other jobs from getting started . JS heartbeat Job helps process engines to schedule job.. This job should only be run when Job scheduler is not working and unable to schedule or run any job in PPM.
15.X and higher
Step 1:- Check for JS Heartbeat Job in scheduled jobs Step 2:- if the Job is scheduled please pause the schedule Step 3:- Check for the jobs which are scheduled apart from JS Heartbeat Step 4:- Run any job immediately and Job should run
The job appears in the UI from prior versions of Clarity. In the latest Clarity version, it is hidden, however it is active.it will not need to be visible in the Reports and Jobs page > Available page.