In order to use FTP for downloads the Network Administrator must configure access to
- ftpdownloads.ca.com (using FTP Port Number 21
As a circumvention, you can try using the option to 'Use HTTPS for Downloads'
To 'Use HTTPS for Downloads' follow the steps below: - Go into CA CSM, click the Settings Tab and then under System Settings select Software Acquisition
- Under Acquisition Options, put a check in the box next to 'Use HTTP for Downloads'
- Scroll to the bottom of the page and click APPLY to make the change effective
- Try the Update Product Release Task again and most likely it will be successful.