Update Product Release Fails using FTP connections for downloads

Products

• CA Mainframe Software Manager (Chorus Software Manager)

Issue/Introduction

Attempting to run an Update Product Release for any product release fails with:

The Tomcat log shows: 
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Caused by: java.io.IOException: Stream closed 
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Request is using FTP connections for downloads. 
Download error detected. Reported failing 2 packages. DVD11101249E.pax.Z was not inserted into the catalog. 
FTP Message: Error in downloading file /u/users/msmserv/mpm/tmproot/MSM.8533611721969088037.scratchpad/task4678/DVD11101249E.pax.Z: org.apache.commons.net.io. : IOException caught while copying. Download error detected. Reported failing 2 packages. OPS135ICL.pdf was not inserted into the catalog. 
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Cause

This occurs when the site is either blocking access or the user in question has not been granted access to 

• ftpdownloads.ca.com (using FTP Port Number 21)

Environment

Release:
Component: MSM

Resolution

In order to use FTP for downloads the Network Administrator must configure access to 

• ftpdownloads.ca.com (using FTP Port Number 21

As a circumvention, you can try using the option to 'Use HTTPS for Downloads'
To  'Use HTTPS for Downloads' follow the steps below: 
- Go into CA CSM, click the Settings Tab and then under System Settings select Software Acquisition 
- Under  Acquisition Options, put a check in the box next to 'Use HTTP for Downloads'
- Scroll to the bottom of the page and click APPLY to make the change effective
- Try the Update Product Release Task again and most likely it will be successful.

 

Additional Information

https://docops.ca.com/ca-chorus-software-manager/6-1/en/administrating/ca-csm-implementation-and-status/implementation-checklist/network-administrator