PeopleSoft Agent host registration is failing

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Article ID: 124945

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

We are trying to deploy the PeopleSoft agent in the PeopleSoft server after agent installation. When we ran the registration, it is failing. The registration request is not reaching the Policy Server. It appears that the SMReghost library is failing to communicate to the PS.

Environment

PeopleSoft Server
CA ERP Agent for PeopleSoft
SiteMinder R12.52SP1

Resolution

One should examine the AdminLogin record entry in the SiteMinder's smaccess log when smreghost command comes into the PS. 

- DEV had the entry when you did smreghost to DEV policy server (PS) from the UAT Peoplesoft server. 
- But UAT PS smaccess log didn't record one on the smreghost command from the UAT Peoplesoft server. 

This result concluded that most likely there is  a network communication issue in the UAT.