I forwarded the CA - PROACTIVE NOTIFICATION - OPSMVS - PRODUCT UPDATE - POPSMVS-100787 announcement to a colleague and his reply regarded to a certain customer. He asked me to post his reply to a case for historical purposes regarding this customer.
Note: POPSMVS-100787 announcement date: Dec 17 2018.
There are multiple products and multiple platforms.
Colleague's reply is not included here due to being customer specific.
The core text of the POPSMVS-100787 announcement follows: -
Today we are pleased to announce the CA OPS/MVS Service Manage- ment Interface feature.
CA OPS/MVS 13.5 PTFs SO06166 and SO06167 deliver a new AD- DRESS USS SMREQ command that can be used to programmat- ically open service management incidents in CA Service Desk Manager or other 3rd-party service management products supported by the free CA Normalized Integration Management for Service Management (CA NIM SM) solution.
CA NIM SM 3.2 supports these service management products:
--BMC Remedy --CA ServiceAide --CA Service Desk Manager --HP Service Manager --Salesforce Service Cloud --SAP Solution Manager --ServiceNow
PLS review CA OPS/MVS 13.5 PTFs SO06166 and SO06167 and CA OPS/MVS 13.5 documentation for more information about this feature. -