CA 7 Web Client Logon Error Message ECN70023 With Invalid Username And Password

Products

• CA 7 Workload Automation

Issue/Introduction

Why do I get the following logon failure messages when trying to access the CA 7 Web Client even though my username and password are correct?

ECN70023: Login failed. 

Code: 2. 

Reason: Username and/or Password information is not validL. 

 

Environment

Release: ESPSEV99000-11.3-CA-7-Extended Support Plus
Component:

Resolution

In the CA7SRVR task, we have a MIXPW option which indicates whether mixed-case passwords are supported. Possible values are YES and NO. If this keyword is not provided, the default is YES. If MIXPW=YES, the password used when a CA7SRVR session is initiated is case-sensitive when security is checked. If MIXPW=NO, the password used when a CA7SRVR session is initiated is upper-cased before security is checked.  

Another reason for this error could be that your username does not have access to the CA7SRVR.ACCESS resource within your security product.

Additional Information

See the CA 7 Web Client Product Guide (chapter 3)