cabi6 incorrect report calculation - Service Summary by Service Name -

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Article ID: 124931

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Updated On:

Products

CA Spectrum

Issue/Introduction

Incorrect service down percentage in "Service Summary By Service Customer" Jasper report.

However, the drill down reports shows correct outages and service percentages.

Environment

Release:
Component: SPCRPT

Resolution

- Disable the security in Spectrum Report Manager.
- Navigate to OneClick web page -> Administration -> Report Manager -> Preferences -> Enable Security -> set to "False".
- Verify the percentage by running the reports.

Additional Information

The fix for this issue is scheduled to be included in the Spectrum release 10.3.2.