control_last_kpi_status error post upgrade to 4.3

book

Article ID: 124919

calendar_today

Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Hello Team, While we are upgrading the CAITAM Tool from 3.6.6 to 4.3, we are facing issue with Zend Guard Loader. We tried to fix all the possible issues, but nothing worked. Request you to assist us on priority as this is hampering our deliverables. 

Error message: 

CA SAM Cron job Error: This process is already running and cannot be started more than once.

Cause

During the upgrade process, there some cron jobs which were in running state. 
 

Environment

CA SAM 4.3

Resolution

# Log into Database server. 
# Run the Delete query against SAM Database:
DELETE From system_configuration WHERE system_key = 'control_last_kpi_status' 

Additional Information

https://comm.support.ca.com/kb/ca-sam-cron-job-error-this-process-is-already-running-and-cannot-be-started-more-than-once/kb000056968