PPM app server fails to start with Unrecognized VM option

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Article ID: 124909

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Trying to start PPM app or bg, an error is thrown in app-system or bg-system.log:
 
Unrecognized VM option 'PrintGCTimeStamps'
Unrecognized VM option 'PrintHeapAtGC'
 

Cause

This is caused by outdated JVM parameters.
If you recently upgraded Java to a higher version, some of the options will no longer be the same, this is expected.

Environment

Release: CODFSS99000-15.5-PPM SAAS FedRAMP-Sandbox-Small Environment
Component:

Resolution

  1. Open the server's properties.xml, and remove the JVM parameters above from the application server section.
  2. Then save the file and run the command to start the app or bg service again.

Additional Information

Java JVM Options: https://www.oracle.com/technetwork/java/javase/tech/vmoptions-jsp-140102.html