Duplicated email notification are sent to the user.

Products

• CA Privileged Access Manager - Cloakware Password Authority (PA)
• CA Privileged Access Manager (PAM)

Issue/Introduction

The customer set the configuration of the password view policy as follows. 

　Mail notification : ON 
　Active user only : OFF 
　Selected user : A 

The same content email is sent twice to "<User A>" when the selected account is used. What can be done in order to send only one Email?

Environment

Release: All supported versions of CA PAM.
Component: CAPAMX

Cause

The cause for more that one email being sent is that the "Reason Required For Auto Connect" is checked in the PVP >> Basic Info tab. 

Resolution

With the seting ("Reason Required For Auto Connect" being checked in the PVP), the behavior is to deviler the 2 emails is as per product design. 

One is because of the PVP email notification enable settings. When the auto connect dialog is performed, it will perform to get the user/password information to the credential feature. Then, the email notification is sent at the timing because of a design. 

The other is when the user connects to the target server and check the account user/password by the credential feature also, the email is sent at this timing also.