Duplicated email notification are sent to the user.

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Article ID: 124857

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Updated On:

Products

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM)

Issue/Introduction



The customer set the configuration of the password view policy as follows. 

 Mail notification : ON 
 Active user only : OFF 
 Selected user : A 

The same content email is sent to the A when the selected account is used. How should I do in order to sent only 1 email?

Environment

Release:
Component: CAPAMX

Resolution

The customer checked the "Reason Required For Auto Connect" in the PVP >> Basic Info tab. 

At this situation, The behavior the 2 emails are sent is a design. 

One is because of the PVP email notification enable settings. When the auto connect dialog is performed, it will perform to get the user/password information to the credential feature. Then, the email notification is sent at the timing because of a design. 

The other is when the user connects to the target server and check the account user/password by the credential feature also, the email is sent at this timing also.