VMWare probe - ver 7.11 - Error: (12) login failed, VMWare API is unavailable (multiple points)

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Article ID: 124837

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

After upgrading to vmware probe 7.11 we cannot monitor some vcenters due to an error: (12) login failed, VMWare API is unavailable: multiple points: multiple points 

The credentials are correct and reinstalling the probe does not help.

Cause

This is caused by a defect in vmware 7.11 when connecting to a vCenter 6.70 server/appliance.

Environment

vmware probe 7.11
vCenter 6.70

Resolution

A hotfix is available at the UIM Hotfix Index Site: https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-unified-infrastructure-management-hotfix-index.html

As of this article the hotfix published is 7.11-HF3 so you should upgrade to at least this version.