How to increase JVM Heap space for SOI Manager

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

SOI Manager is running slow in terms of processing alerts.

The "AlarmGlobalUpdates" on the manager debug page shows job queues are pending.

The Physical Memory on SOI Manager is 16Gb and didn't change JVM space for SOI Manager after SOI installation.

It seems like manager is processing alerts, enrichment policies etc but the processing is slow.

How to increase JVM heap space for SOI Manager?

Environment

Windows 2008 & Windows 2012

SOI 4.2 and CU1 and/or CU2

Resolution

The default JVM space for SOI manager is 4GB on any 64bit Windows server.

This value can be increased to improve SOI Manager performance but make sure the Physical Memory is more than 4GB.

For Ex, if the physical Memory on SOI manager is 16GB and we may increase JVM space upto 12 GB.

 

1) Stop SOI Services on SOI Manager (soitoolbox.exe --stopAllServices)

2) Update \SOI\jsw\conf\wrapper-jvm-64.conf and change Max Memory as shown below

Default

# Maximum Java Heap Size (in MB) - wrapper.java.maxmemory

set.JAVA_MAXMEM_MB=4096

Change it to

set.JAVA_MAXMEM_MB=8192

Or

set.JAVA_MAXMEM_MB=12288                              (depending on available physical memory)

3) Stop SOI Services on SOI Manager (soitoolbox.exe --startAllServices)

 

Note: In the same way IFW JVM heap space can be adjusted by updating \SOI\jsw\conf\IFW-wrapper-jvm-64.conf file

 

 

Additional Information

Please refer "Hardware Requirements" section in SOI Wiki page for more information about Hardware requirements

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/service-operations-insight/4-2/release-notes/ca-soi-r4-2-release-notes/system-requirements/hardware-requirements.html