Export is generating an error for mixed mode content

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

End users are trying to run an export of tickets. 

During the export attempt, they are receiving a message for Mixed Mode content in the Browser Console:

The page at https://URL.DOMAIN.COM was loaded over https, but requested an insecure resource http://SERVER:8080/CAisd/PDMExport

Environment

Service Desk Manager 17.3.x and 17.4.x

Cause

The issue is due to Chrome and Firefox enforcing the Mixed Mode restriction. 

Such browsers generally prohibit content being presented by an http and an https source simultaneously. 

If such a scenario arises, the site is blocked and would require a reload of the page to override the restriction. 

However, a reload of the page here would result in the end user having to log back into Service Desk.

Resolution

NX.env needs to be updated to use the correct URL:

Original content might present:
@NX_SERVLET_SERVER_URL=http://SERVER:8080
@NX_LOCAL_SERVLET_SERVER_URL=http://SERVER:8080

Also in NX.env:
@NX_WEB_CGI_URL=https://URL.DOMAIN.COM/CAisd/pdmweb.exe

A trademark of this issue is that there may be a load balancer on https://URL.DOMAIN.COM which is providing the https/SSL layer and that the SDM Tomcat functionality itself on http://SERVER:8080 does not have https/SSL in place.  The above NX_WEB_CGI_URL is correctly configured to account for the load balancer URL providing https/SSL services, but the NX_SERVLET_SERVER_URL and NX_LOCAL_SERVLET_SERVER_URL need to be corrected to allow attachments to function correctly.

Modify the NX.env to read:
@NX_SERVLET_SERVER_URL=https://URL.DOMAIN.COM
@NX_LOCAL_SERVLET_SERVER_URL=https://URL.DOMAIN.COM