Tasks stuck in-progress; slow performance

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

Tasks processing slowly and getting stuck in progress.

Environment

Release: 14.x
Component: CA Identity Manager

Cause

Multiple bulk feeds submitted near the same time contained some duplicate user in the different feeds.

The concurrent processing of the same users was causing the tasks to loop on these duplicate users. The looping caused the performance and in-progress issues.

 

Resolution

We modified the bulk feed logic to prevent duplicate users.