REST web services does not start due to ClassNotFoundException

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

The CA Service Desk Manager REST web services does not start and the following messages appear in the pdm_tomcat_rest.log:

INFO: Deploying web application archive E:\Program Files (x86)\CA\Service Desk Manager\bopcfg\www\CATALINA_BASE_REST\webapps\caisd-rest.war 
Dec 19, 2018 11:34:53 AM org.apache.catalina.core.StandardContext listenerStart 
SEVERE: Error configuring application listener of class org.springframework.web.context.ContextLoaderListener 
java.lang.ClassNotFoundException: org.springframework.web.context.ContextLoaderListener 
at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1720) 
at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1571) 
at org.apache.catalina.core.DefaultInstanceManager.loadClass(DefaultInstanceManager.java:506) 
at org.apache.catalina.core.DefaultInstanceManager.loadClassMaybePrivileged(DefaultInstanceManager.java:488) 
at org.apache.catalina.core.DefaultInstanceManager.newInstance(DefaultInstanceManager.java:115) 
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4932) 
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5524) 
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150) 
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:901) 
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:877) 
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:649) 
at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:1081) 
at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1877) 
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) 
at java.util.concurrent.FutureTask.run(Unknown Source) 
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) 
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) 
at java.lang.Thread.run(Unknown Source) 

Dec 19, 2018 11:34:53 AM org.apache.catalina.core.StandardContext listenerStart 
SEVERE: Skipped installing application listeners due to previous error(s)

Environment

CA Service Desk Manager 17.x on Windows

Cause

The jars from the JCF subdirectory are not being loaded..

Resolution

1. Open file named catalina.properties that exists in $NX_ROOT\bopcfg\www\CATALINA_BASE_REST\conf 
2. Locate line that contains "common.loader="
3. Confirm that the "CXF" path is missing from the statement:   
   

   
   common.loader=${catalina.base}/lib,${catalina.base}/lib/*.jar,${catalina.home}/lib,${catalina.home}/lib/*.jar

   
   
4. Add the "CXF" path such that the statement matches the following:  
   

   
   common.loader=${catalina.base}/lib,${catalina.base}/lib/*.jar,${catalina.home}/lib,${catalina.home}/lib/*.jar,${catalina.base}/../../../java/lib/CXF/*.jar

   
   
5. Recycle SDM REST Tomcat. To do that, run "pdm_tomcat_nxd -c STOP -t REST", wait 10 seconds, and then run "pdm_tomcat_nxd -c START -t REST".