Adjust timeout

Products

• CA Business Service Insight

Issue/Introduction

How can I adjust the automatic timeout for idle users on the BSI website?

Environment

CA Business Service Insight 8.3.x and 9.x

Resolution

Via the IIS Manager, under the Advanced settings for the "Oblicore" website, there are several timeouts you can adjust:

1. Adjusting Connection Timeout

• Navigate to the Website: Expand the server node, then expand Sites, and select the website you want to configure.
• Open Advanced Settings: Right-click on the website and select "Manage Website" then "Advanced Settings". 
• Locate Connection Time-out: In the "Advanced Settings" window, expand "Limits" and find the "Connection Time-out (seconds)" setting.
• Modify the Value: Change the timeout value to your desired duration (in seconds).
• Apply Changes: Click "OK" to save the changes.

2. Adjusting Session Timeout

• Navigate to the Website: Expand the server node, then expand Sites, and select the website you want to configure.
• Select ASP: Double-click on the "ASP" icon in the Features View.
• Expand Session Properties: Under "Services", expand "Session Properties".
• Modify Timeout: Change the "Time-out (minutes)" value to your desired duration.
• Apply Changes: Click on "Apply" in the Actions pane. 

3. Application Pool Idle Timeout

• Navigate to Application Pools: Expand the server node and select "Application Pools".
• Open Advanced Settings: Right-click on the application pool used by your website and select "Advanced Settings".
• Locate Idle Time-out: Under "Process Model", find the "Idle Time-out (minutes)" setting.
• Modify the Value: Change the timeout value to your desired duration (in minutes).
• Apply Changes: Click "OK" to save the changes. 

There is also an ASP timeout:

• Open IIS Manager
• Navigate to "Application Pools"
• Select the application pool used by the Oblicore website
• Click "Advanced Settings"
• Under "Process Model", modify the "Idle Time-out" value (in minutes). This setting determines how long the worker process can be idle before being shut down
• Save changes

After changes are made, recycle the IIS service on the BSI Web server(s)