Service Management 17.x Installation Database Permissions
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Service Management 17.x Installation Database Permissions


Article ID: 12338


Updated On:


CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager CA Service Catalog CA Service Desk Manager


When attempting to install CA Service Management 17.x, receive an error stating "DBA User does not have sysadmin privilege. Please provide the user with sysadmin privilege."

Why does the installer need sysadmin permissions on the MDB database?


Service Management 17.x

All Supported Database Management Systems (DBMS)


The common installer which installs both the CA Service Management 17.x solution and the cumulative patches (RU patches), needs to create the MDB, modify tables and schema and create users.

Therefore, the installer requires sysadmin privileges on the MDB database.