ITSM Applications on Clustered SQL
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ITSM Applications on Clustered SQL


Article ID: 12336


Updated On:


CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager CA Service Catalog CA Service Desk Manager


Is it possible to install Service Management and Process Automation with a clustered SQL server setup?


Service Desk Manager 17.x
Service Management 17.x
Process Automation 4.3.x and 4.4
Microsoft SQL Server setup as a cluster (the MSSQL version must be listed as compatible with each application connecting to the instance)


Service Management is cluster tolerant, but not cluster aware.  

That means that the applications will work with a SQL cluster as long as the SQL cluster behaves in the same way that a single server would.  

Configuration/Administration of the SQL Cluster is outside the scope of Broadcom Support.