Troubleshooting "Query result not found" Error in My Profile/Requests Modules - Identity Portal

Products

• CA Identity Portal
• CA Identity Suite

Issue/Introduction

This article provides troubleshooting guidance for the "Query result not found" error encountered when accessing "My Profile" or "My Requests" modules within the Identity Portal. This issue typically stems from misconfigured session persistence in clustered environments.

Environment

Identity Portal 14.5

Cause

The error "Query result not found" frequently occurs when sticky sessions (server-affinity) are not correctly configured on the Application Load Balancer. Without sticky sessions, requests are distributed across multiple nodes, causing the session state to be lost. Additionally, the log error "Risks are not enabled" may appear as a byproduct of the failed session retrieval.

Resolution

To resolve this issue, configure your environment to maintain session affinity:

1. Verify that your load balancer is configured to support sticky sessions (session persistence) for the Identity Portal application.
2. If the issue persists, temporarily shut down one cluster node to force traffic to a single instance.
3. Validate that the error is no longer present with a single node to confirm the affinity issue.
4. Consult your load balancer and application server (e.g., JBoss/Wildfly) documentation to apply the correct sticky session configuration settings.
5. Restart the clustered nodes once affinity is confirmed.

Note: The "Risks are not enabled" log message is often secondary to the session affinity failure and should resolve once sticky sessions are active.

Additional Information

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