Unable to Authenticate User

Products

• CA Performance Management
• Network Observability

Issue/Introduction

Some users with Admin settings are getting:
1. "Unable to authenticate" Portal logins
2. "You no longer have access to this Tenant Group" after logging in. 

Environment

All DX NetOps Performance Management releases

Cause

This issue was caused by Portal timing out while waiting for a reply from the LDAP server.

The steps to debug this are:
Copy /opt/CA/PerformanceCenter/sso/webapps/sso/configuration.jsp to .original
Edit /opt/CA/PerformanceCenter/sso/webapps/sso/configuration.jsp
and change "boolean troubleshoot = false;" to "boolean troubleshoot = true;"
No restart should be needed.

Note: The debug output will show up on the browser screen.

 
Login to see the messages.
once someone gets an error, capture the text and paste to save it.

error seen:
Could not obtain a DirectoryContext.
javax.naming.CommunicationException: <LDAP_Server>:3268 [Root exception is java.net.ConnectException: Connection timed out (Connection timed out)]
 

Resolution

Once the error is validated, work with your LDAP team to determine what is causing the timeouts.

Additional Information

replace the original file to disable the debug