Is it possible to set the spell checker per user role?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Customer has CA Service Desk Manager (SDM) used by users of 6 different languages, and would like the spell checker to be available as per user role.

Is it possible to set the spell checker per user role?

Environment

CA Service Desk Manager: 17.x 

Resolution

This is not possible out of the box.

SDM defines the spell checker to be used according to the SDM language installed.

Note that SDM recognizes the language in use by variable LEX_LANG, configurable via Options Manager, meaning SDM is going to work with the language dictionary as per this variable.

 

Additional Information

The files used by spell checker are located at:
C:\Program Files (x86)\CA\Service Desk Manager\lexicons

Any new word is added to this file:
userdict.tlx

Located at: C:\Program Files (x86)\CA\Service Desk Manager\site\mods\lexicons

In case you need to add or delete words from the dictionary, you should use command pdm_lexutil, please check the following documentation page for more information. 

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-4/reference/ca-service-desk-manager-reference-commands/technical-reference/pdm-lexutil-modify-ca-sdm-lexicons.html