CA Spectrum SOI Connector Failing to Initialize After Upgrade from 212 to 259

Products

• Spectrum
• Network Observability

Issue/Introduction

After successfully upgrading the CA Spectrum SOI Connector from v. 212 to v. 259 the Connector Status is showing an Initialization failure. The following is seen in the logs:


INFO | jvm 1 | 2018/12/12 12:07:24 | 2018/12/12 12:07:23 : spectrum.spectrum.com : CA:[e-mail] : OFFLINE_RETRYING - Connector-specific initialization failed: Connector is reporting problems interfacing with the domain manager. isSystemUp() returned false : Broadcasting HeartBeat Message 
INFO | jvm 1 | 2018/12/12 12:07:24 | handleIFWSiloException: Failed to initialize 
INFO | jvm 1 | 2018/12/12 12:07:24 | com.ca.sam.ifw.usm.ucf.IFWSiloException: Failed to initialize 
INFO | jvm 1 | 2018/12/12 12:07:24 | at com.ca.sam.ifw.framework.Silo.Initialize(Silo.java:330) 
INFO | jvm 1 | 2018/12/12 12:07:24 | at com.ca.sam.ifw.framework.Silo.siloInitialize(Silo.java:552) 
INFO | jvm 1 | 2018/12/12 12:07:24 | at com.ca.sam.ifw.framework.Connector$8.run(Connector.java:2708) 
INFO | jvm 1 | 2018/12/12 12:07:24 | Caused by: com.ca.ucf.api.MDRUnavailableException: Connector is reporting problems interfacing with the domain manager. isSystemUp() returned false 

Environment

Release: Spectrum integrated with SOI
Component: SPCINT

Resolution

Completely uninstall the connector and remove ALL files that may be left over. Then install the version 259 connector from scratch.