msvcr71.dll missing when booting Visual/DBA
Article ID: 122786
Updated On:
Products
IDMS
IDMS - Database
IDMS - ADS
Issue/Introduction
After installing Visual/DBA on Windows 10, booting Visual/DBA fails with the message "msvcr71.dll missing".
Environment
Visual/DBA on Windows 10.
Cause
Currently under investigation.
Resolution
msvcr71.dll is a redistributable dll developed by Microsoft, used by the Visual C language runtime environment.
A copy of this file should be installed into the "\Windows\SysWOW64" sub-directory when Visual/DBA is installed.
Under some unknown circumstances this is not happening and the error message about the missing dll is a result.
As a circumvention, manually copying msvcr71.dll to this directory from another machine should resolve the problem.
A more permanent resolution is under investigation.
A copy of this file should be installed into the "\Windows\SysWOW64" sub-directory when Visual/DBA is installed.
Under some unknown circumstances this is not happening and the error message about the missing dll is a result.
As a circumvention, manually copying msvcr71.dll to this directory from another machine should resolve the problem.
A more permanent resolution is under investigation.
Additional Information
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