Native Robot install on Windows with Answer file is not seen in Operator Console or IM

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

We deploy robots using the Windows Native installer + Answer File and robots are not reporting to UIM Operator Console or displayed in IM.

Checked the robot.cfg on the suspect robot and noted that the robot.cfg is missing hub information.

Answer File (nms-robot-vars.cfg):

domain = mydomain
hubip = ##.##.##.##
hub = sec_hub
hubrobotname = myhubrobotname
hubport = 48002

Environment

Any UIM and Robot version

Cause

The wrong syntax was used in the answer file, nms-robot-vars.cfg.

Resolution

Make sure to use the correct syntax in the nms-robot-vars.cfg.file and remove the space between the parameter and = symbol.

Example:

domain= mydomain
hubip= ##.##.##.##
hub= sec_hub
hubrobotname= myhubrobotname
hubport= 48002

Command:

nimsoft-robot-x64.exe  /VERYSILENT /SUPPRESSMSGBOXES /NORESTART