How to convert a Scalability Server into an Agent?

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

This document describes the steps to convert an ITCM Scalability Server, into just an ITCM agent.

Possible reasons for doing this might be:

1. Accidental deployment of SS plugin package to an agent.
2. Additional scalability server is no longer necessary, but server itself is not necessarily being decommissioned.

Environment

CA Client Automation - All versions.

Resolution

Method 1: Use ITCM media
Run setup.exe from the ITCM media.  Choose the modify option, and uncheck the box for scalability server.

Method 2: Use Software Delivery
DSM Explorer --> Software Package Library --> DSM Software Packages --> CA SM Scalability Server.  Deploy the "Uninstall" procedure to the requested ITCM agent.  This will convert the scalability server back into a normal agent.

Method 2: Use the Command Line
The scalability server component is represented by an MSI in Programs & Features.  To remove this MSI from the command line, without user interaction:

caf stop
msiexec.exe /x {9654079C-BA1E-4628-8403-C7272FF1BD3E} /qn
caf start
caf setserveraddress newServer.example.com

This will stop CAF, run the MSI uninstall without user interaction (/qn), and start CAF.  After CAF is started, the agent should be redirected to register with some valid scalability server.