CA WA DE email not sent when application fails or complete

Products

• DSERIES- SERVER
• CA Workload Automation DE - System Agent (dSeries)

Issue/Introduction

The Application has email notification.  The emails are not being sent and/or received after the application has ran.

Environment

CA WA DE 11.3 / R12.x
OS: Any

Cause

The DE server simply relays the mails to the mail server.  If there is an issue with network or the mail server, the tracelog of DE will show error messages like this
 

2018XXXX XX:06:45.660 [essential] [ERROR] EmailNotification: [2018-XX-XX_XX:06:45.660] Exception: Exception reading response
javax.mail.MessagingException: Exception reading response;
  nested exception is:
        java.net.SocketException: Connection reset
        at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2305)
        at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2032)
        at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:697)
        at javax.mail.Service.connect(Service.java:364)
        at javax.mail.Service.connect(Service.java:245)
        at javax.mail.Service.connect(Service.java:194)
        at javax.mail.Transport.send0(Transport.java:253)
        at javax.mail.Transport.send(Transport.java:124)
        at com.ca.wa.core.library.email.SMTPManager.run(SMTPManager.java:195)
        at java.lang.Thread.run(Thread.java:748)
Caused by: java.net.SocketException: Connection reset
        at java.net.SocketInputStream.read(SocketInputStream.java:210)
        at java.net.SocketInputStream.read(SocketInputStream.java:141)
        at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:124)
        at java.io.BufferedInputStream.fill(BufferedInputStream.java:246)
        at java.io.BufferedInputStream.read(BufferedInputStream.java:265)
        at com.sun.mail.util.LineInputStream.readLine(LineInputStream.java:92)
        at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2285)
        ... 9 more

 

Resolution

Make sure the mail ports from DE to mail server are open and accessible.  Check the connection to mail using a command line on DE server.

In Linux/UNIX, the following command may be used to test 
 

mail -s "TEST: Mail from host" [email protected] -r [email protected] -a /tmp/some_test_attachment

Additional Information