NCM error message - "unable to connect to ncmservice.ncmservices daemon may not be running"

Products

• Spectrum

Issue/Introduction

When attempting to do a capture on any device the following error message is shown:

"Unable to connect to ncmservice.ncmservices daemon may not be running"

Environment

Release: Any
Component: SPCAEM

Resolution

Restart the ncmservice process by killing the ncmservice process. processd will start a new instance of the ncmservice.

Attempt the capture again, if that does not work also try the following:

Go to the device(s), select Information Tab -> CA Spectrum modeling information Change DCM Timeout value from 3000, to something higher. 
Max value is 60000. 

Broadcom support suggests trying 10000 at first and going up from there during testing.