What sort of information can be obtained from the Knowledge Report Card? How can the Knowledge Report Card be configured and where can the results be seen?
Service Desk Manager 14.1 and 17.x
All Supported Operating Systems
The Knowledge Report Card shows who created knowledge documents, which documents have been accessed, which documents were voted on, etc.
The Knowledge Report Card can be configured as per below.
The results of the Knowledge Report Card can be seen in the following 3 ways:
Define Knowledge Report Card Statistics:
Web-Based Reports for Knowledge Management: