PAM RDP Access Requires Windows Licensing

Products

• CA Privileged Access Manager - Cloakware Password Authority (PA)
• CA Privileged Access Manager (PAM)

Issue/Introduction

When trying to RDP to a Windows Server from PAM users are seeing "License Server Not Available".

Environment

Release: PAM
Component: CAPAMX 

 

Resolution

In order to RDP into a Windows Server, with either PAM or native RDP(mstsc.exe), the server must be licensed appropriately.  There is a period of time during which the server can be accessed even without a license.  After that period expires the system will become inaccessible if a license server is not available.  Here are details from Microsoft:  https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/rds-client-access-license#understanding-the-cals-model.