Engine restarted unexpectedly during execution of a scheduled report

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

Engine is restarted during execution of a specific scheduled report.

In TRC_REPORTER logs error like this appears :

REPORTER  |Reporter        |                    |000000|ERROR  | Failed to create a file  Error is Unable to create file 'C:\\Users\\TESTCA\\Documents\\TEST1.csv'

Environment

Client Automation 14.x

Cause

This error occurs if a scheduled report should publish and export the result to a file and the specified file path does not exist or has no WRITE access for Local System Account.

Example :

In this scheduled report, the export path is : C:\Users\TESTCA\Documents.
 

If this path does not exist or if Local SYSTEM account has no write access on it, Engine will restart with following error in TRC_REPORTER*.log

Failed to create a file  Error is Unable to create file 'C:\\Users\\TESTCA\\Documents\\TEST1.csv'

Resolution

1- Check if the export path specified in scheduled report exists and has WRITE access by Local System Account.

2- Create the directory if it does not exist or give it NTFS WRITE access to Local System Account.

Or

Specify another export path for the report in reporter under scheduled reports.