Spectrum upgrade fails because some Spectrum processes are still running

Products

• Spectrum
• Network Observability

Issue/Introduction

The Spectrum upgrade fails with the following error:

** Error during verification of no running Spectrum processes, the following processes found still running: processd.exe
mysqld.exe
ncmservice.exe
LocServer.exe
telnetd.exe
nameserv.exe

 

Error stopping Tomcat
Attempting to stop WebTomcat

** Error during verification of no running Spectrum processes, the following processes found still running: java

Environment

Upgrade of any Spectrum version from one version to another on any support operating system

Cause

As the error states, the installation process has detected Spectrum processes still running.

Resolution

When running a Spectrum upgrade, ALL Spectrum processes (except the sradmin) MUST be shutdown before running the upgrade installation.

Ensure ALL Spectrum processes (except the sradmin) are shutdown before running the upgrade installation.

If this error message is seen during the upgrade, shutdown the Spectrum processes mentioned in the error message and either continue or restart the installation.

Additional Information

To stop the SpectroSERVER and Archive Manager:

Log into the system as the user that owns the Spectrum installation and run $SPECROOT/bin/stopSS.pl


To stop processd:

Windows - Log into the system as a user with Administration rights and stop the Spectrum Processd service

Linux and Solaris - Log into the system as the root user and run $SPECROOT/lib/SDPM/processd.pl stop

Reference the "Process Daemon (processd) section of the documentation for more information.

NOTE: When shutting down processd, processd will try shutting down all the running Spectrum processes first before it shuts itself down. It is always recommended to shutdown the SpectroSERVER and Archive Manager using the stopSS.pl script before shutting down processd to avoid possible database corruption.

To stop tomcat and webtomcat:

Windows - Open Windows Services and stop the Spectrum OneClick service and Spectrum WebTomcat service

Linux - navigate to $SPECROOT/tomcat/bin and execute: ./stopTomcat.sh

navigate to $SPECROOT/webtomcat/bin and execute: ./stopWebTomcat.sh