Use emailgtw and NAS to send UIM alarms via email

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

How to configure emails to notify for any alarms for servers?

How can we configure UIM to send alerts via email?

Environment

• UIM 8.x, 9.x. 20.x, 23.x

Cause

• Guidance

Resolution

1. Configure in 'nas' probe an Auto Operator with Action type as EMAIL and create filters matching your requirements in the profile. 

2. Configure your 'emailgtw' probe to connect with your Exchange or SMTP server for forwarding. 

The Email Gateway (emailgtw) probe converts alarms from the NAS server into emails sent to groups or specified recipients. The emails are sent based on predefined criteria for alarms, such as, severity, origin, and time.

On Windows robots, you can use either SMTP server or Exchange server to send emails. On robots on other operating systems, you can only use SMTP to send emails. 

This is what happens before an email is sent:

1. NAS AO profile matches an alarm based on criteria you have configured 

2. When the AO profile matches the alarms it sends a message to the hub->queue/NimBUS with Subject "EMAIL"

   You can check this activity by checking Dr.Nimbus for "EMAIL" Subject messages:

How to login and use DrNimBUS
https://knowledge.broadcom.com/external/article?articleId=57074

3. The emailgtw subscribes to all messages with Subject "EMAIL" and then sends an email using the recipient info on the message, and the email server details defined in it.

Additional Information

As noted in the documentation for Creating or Editing a Profile, when the action type is set to EMAIL, there are different options for the Recipient field:

• If an e-mail address is specified in the recipient field:
  The alarm is sent as an e-mail to the specified e-mail address.
• If a profile (defined in the emailgtw) is specified in the recipient field:
  The nas checks the profile in the emailgtw to find the e-mail address defined for the profile, and the alarm is sent as an e-mail to that address.
• If the recipient field is empty:
  The alarms matching the criteria will be collected in a report.