Panel "Customizer : Initialization In Progress" appears when logging on but shows 0 errors.
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Panel "Customizer : Initialization In Progress" appears when logging on but shows 0 errors.

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Article ID: 12091

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Updated On:

Products

SOLVE:Operations Automation SOLVE:Access Session Management SOLVE:FTS SOLVE

Issue/Introduction

What is to be done if you experience the strange behavior that you see this panel after having logged on:

It informs you that Customization still is in progress but there are no errors!

When you hit ENTER you are in the Main Menu. But why is that?

Environment

SOLVE:Access 5.0

Resolution

When you look in the Netmaster Log you see that message

 N09703 SOLVE PRIMARY ACB xxxxxx NOW OPEN. 

is there. But this message is not followed by message 

 N00503 *** SOLVE INITIALIZATION COMPLETE xxxxxx *** 

This indicates that NMINIT or NMREADY have not yet finished their work. You can check this with command "show ncl=xxxxbsys" where xxxx is the Netmaster ID.

The result shows this:

N11935 NCLID  BASEPROC CURRENT  LEV W  TYPE  INIT     OWNER    PG PRI P-UNITS 

N11936 000107 NMREADY  USERSUB  002 1  EXEC  xxxxBSYS xxxxBSYS  4   1 79.13 

N11918 ...... PROCESSING &INTREAD STMT 00380000 

N11946 ...... CPUTIME: 4.314509 

 

NMREADY is still running! It is waiting on a subroutine (here called USERSUB) which did not finished its work, likely hanging in a deadlock. Here the subroutins stays at &INTREAD waiting for a string that never comes. As long as NMREADY is not finished message

 N000503 *** SOLVE INITIALIZATION COMPLETE xxxxxx ***

is not written into the log.

The solution is to release NMREADY from any long running procedures.