CA Service catalog patch post installation issues
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CA Service catalog patch post installation issues


Article ID: 12077


Updated On:


CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Required Post installation steps after implementation of patch as per readme will result in an error. The most likely root cause of this error being, CA EEM being installed on a different machine than Catalog server. 

How to update the EEM server post patch installation?


CA Service Catalog 17.x


1. Copy the file usm_create_additional_application_data.xml to EEM Server machine and place it in some folder

2. Open command prompt

3. Go to EEM installed folder path e.g.: C:\Program Files\CA\SC\EmbeddedEntitlementsManager\bin

4. Run the following command

safex -h <EEM_HOST> -u EiamAdmin –p <EEM_ADMIN_PASSWORD> -f <path>\usm_create_additional_application_data.xml

5. Now, login to the EEM UI choosing the Service Catalog application name, and click on Configure > Session >Synchronize Cache

6. Restart CA Service Catalog

7. Delete browser cache