How can I reset the Admin user's password for NFA without a connection to NetOps Portal?

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

How can I reset the Admin user's password to the NFA web interface without a connection to NetOps Portal?

Environment

NFA 9.1 and later.

Resolution

1. RDP to the NFA Console server and open a cmd prompt in any directory.

2. Run the command below:

mysql -P3308 -D reporter -unetqos -pnetqos -t -e "update user_definitions set password='21232f297a57a5a743894a0e4a801fc3' where name='admin';"

3. Attempt to login again with the user 'admin' and password 'admin' and it should allow you to login.