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Slow log in to Clarity when large portlets are on home page

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Article ID: 118836

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

It takes a long time to login into the Clarity application (for the home page to load after logging in).  It can take several minutes to get into the system. However, the Clarity home page loads within a reasonable amount of time for other users. 

Cause

This may be due to you having portlets on your home page that either have a complicated query that takes a long time to run or returns a large amount of data. 

Environment

Release: All
Component: Clarity Studio

Resolution

Remove the portlets that return a large amount of data (or run more complex queries) from the home page. If you would like the portlets to be easily accessible, it is recommended to create a new tab on you home screen (if the home screen is the Overview page) and put the portlets on that tab instead. 

Additional Information

See also: Slow performance - best practices / known issues for Clarity